you may’t log in to your account if its User profile doesn’t load. In such cases, you’ll see an error message: “The User Profile Service service failed the logon. User profile cannot be loaded”.
The usual causes include improper configuration of registry or user profile permissions. You need to change or replace such settings to resolve this issue.
Why Am I Unable to Load User Profile
Here are the reasons for your User Profile failing to load:
Solutions for User Profile Unable to Load
First, try restarting your PC and check if you can log in to your account. If you still can’t, log in with another account or boot into safe mode and try the fixes below.
Enable User Profile Service
This error can occur if theUser Profile Service doesn’t startautomatically during a sign-in. You need to set the proper startup settings to fix this issue. To do so,
Restart your PC and try logging in to your account.
Change Registry Settings
The most common causes for the error are corrupt registry entries specific to the user profile. To fix this issue, you need to check the entries and make some small changes. We recommend youback up your registrybefore doing so.
If you can’t find the entries, you need to create them. Right-click on an empty area and selectNew>DWORD (32-bit) Value. Name them and set their Value data as we mentioned. Then, restart your PC.
If the user profile folder doesn’t exist, it’s likely a new account where you haven’t logged in even once. In such a case, go to the next solution. Otherwise, it’s better to delete andcreate a new user account.
Replace NTUSER Data File
Another method is to replace the corrupt user profile data file completely. Doing so will change your profile configurations, but it will also resolve the error.
You can copy theNTUSER.DATfile from theC:\Users\Defaultfolder or another computer.
Also, if your new user profile fails to load, it indicates that theNTUSER.DATinside Default is corrupt.
All new accounts copy from the Default folder to create a new profile. So, you need to replace the data file inside the Default folder with one from a functional computer.
If it doesn’t work, replace all the contents inside the folder with those from the working system.
Change Profile Folder Permissions
Improper configuration of profile permissions is another reason for the user profile error. It often happens when users make haphazard changes to such settings.
Creating a new account is much more convenient than trying to revert all the changes. But you may’t do so if the permission setting of theUsers\Defaultfolder itself has issues. In such cases, follow the instructions below to fix the issue:
Check User Profile Service Event
Your system saves all its events in the logs. You can check the records for the User Profile Service Events to determine the exact cause. Log in with another account or thehidden administrator accountand perform the steps below:
The details show whether theNTUSER.DATfile or security settings are responsible. Or your system may have failed to access some.sqmfiles.
To resolve the issue, you need to replace the NTUSER file or check the permission settings. You can also delete the.sqmfile, but your system should be able to access them if the permissions are correct.
We recommend seeking help from theMicrosoft support forumif you are unsure what to do.
Repair System File Corruption
The corruption of the system files which load your profile is another reason for the error. You need to repair the integrity of your system to fix it. Here’s how you’re able to do so:
We also have a detailed article onHow to Repair Corrupted Windows Fileswhich you can visit for more information.
Create New Account
Your system expects certain behavior from all its users and groups. Haphazard manipulation of their permission settings causes many system issues. And it’s not so easy to determine what the proper configuration should be.
So, we recommend creating a new profile and copying the data from the corrupt one to resolve the issue. You can make the account by going into safe mode. To do so,
Restart and log in to the new account.
If you can’t perform a safe boot, you need to enable the hidden administrator and execute the tasks above. You can do so using the WinRE Command Prompt.
System Restore or Reset
If all the previous solutions were ineffective, your system likely has irreversible issues. You can do either of the following in such a scenario:
Related Questions
How to Fix User Profile Cannot Be Loaded on HP Laptop?
The HP SimplePass Software causes many user account errors. If the solutions in this guide were useless, uninstall the program to fix the issue.
You can also search fortruesuiteservice.exeand rename it to something else. Doing so creates a backup while preventing the SimplePass software from executing.
How to Find C:\Users\Default?
Your system hides theC:\Users\Defaultfolder by default. You need to make all such folders and files visible to access it. Or you can directly enter the file path on the Explorer’s address bar.
