Surface charger includes an LED indicator which helps us know whether the charger is supplying power to the Surface battery. The indicator doesn’t glow if the charger is not providing any power and it blinks or flashes on or off if there is some connection issue.
If thecharger indicator is off or flashing, the charger or power supply likely has some problems. But if the indicator is on, some other components might be responsible for the problem, not the charger. In this article, we go through all the possible ways you can troubleshoot the charger issue.
Check Power Source
The first thing you should do is make sure there are no issues with your power source.
If there is any issue with the power supply, you may need to seek help from technicians to repair them. In the meantime, you’re able to keep using different sockets or power strips.
Troubleshoot Charger Power and Connection Issues
The charger that works best with Surface is the original charger that comes with the packaging. If you can’t use such chargers, you need to make sure the other charger meets the power requirements of the device. The output voltage of the charger needs to match the input requirement of the Surface laptop. It’s also recommended to use the charger with the appropriate power output (Watt). You can look for theproper requirement on the official websites.
Other than that, there are a few things you should attempt to troubleshoot any potential temporary issues with the charger.
Clean Charger
The charger may not work properly if the connectors are not clean. Dust or dirt can block the connection between the charging port and the connector.
If it is dirty, you’re able to take a microfiber or any lint-free swab, dip it in Isopropyl or rubbing alcohol and wipe the pins with it. You can also use a pencil eraser to remove any sticky gunk. After using the eraser, wipe it with the swab again to ensure the eraser dust doesn’t remain.
Then, reconnect the charger with the device and see if it works.
Don’t Use Surface Dock to Charge
Surface Docks won’t charge the Surface device if the battery is fully drained. You need to use the proper charger that came with the Surface in this scenario. You can switch to the Dock after some time.
Check Charger for Electrical Short
The main reason why the Surface charger fails is due to the shorting of the positive and the negative wires inside the charger. You can try opening the charger and repairing it in such cases.
Seek Help from Microsoft Support
If yourSurface device is not chargingbut the charger’s LED glows, there may be some other reasons for the issue, not the charger. You can try force restarting the device or reinstalling the Battery controller driver in such cases.
But if the LED does not glow at all and the previous methods were not helpful, it’s likely that the charger is damaged. In such cases, we recommend you submit a service order to Microsoft to have them repair or replace the charger.
