Spectrum remote controls work with a receiver box that picks up the signal and tells the connected devices how to respond. When you can’t get the remote to respond properly, the problem could be with either device in your set.
Troubleshoot both the remote and the receiver to narrow down the potential problem, and contact Spectrum if you can’t solve the problem with a few easy adjustments.
Common Issues with Spectrum Remote Controls
Sometimes the problem does not lie on the entire remote. But the bits and pieces that’s not working. For instance:
Whichever the problem, you could fix it down below.
Fixing a Spectrum Remote Control
The things you can do to fix your remote control aren’t challenging, but running through the whole gamut of options is good before replacing it. You can avoid contacting Spectrum to discuss returning or repairing faulty electronic components.
Replace the Batteries
Sometimes the problem with the remote control is as simple as drained batteries. Find a pair of compatible batteries and try putting them in the back of your remote. To do this, just slide the back cover off, insert the new batteries, and then put the back on again.
Always push the batteries into place, so they’re firmly against the battery contacts at the top and bottom of the battery area.
Try Pressing Buttons
This method is unorthodox but previously has fixed remotes for Spectrum customers. ensure to do the steps in order without skipping one, even if they seem a little out of the ordinary.
If the remote isn’t working at all at this point, then you may need to troubleshoot the receiver to make sure the connection between the devices isn’t the problem.
Check for Issues With the Receiver
A receiver can have a few issues that might be affecting the connection between it and your remote. Look at the position and status of your receiver to see whether that might be at fault.
If you’re sure the receiver is working and the space between the remote and it is clear, it may just need a reboot.
Reboot the Receiver
Sometimes power cycling an electronic device fixes a problem it’s experiencing with no further assistance from you. Sometimes doing this with receivers makes them detect the remote signal correctly again.
Re-pair Your Remote to the Receiver
Spectrum remotes can work with multiple receivers unless you pair them with a specific one. The technology used to connect can be switched to an RF technology which helps it recognize the specific receiver that you’re targeting. This is a good thing to try if you have more than one receiver.
You should be able to use the remote even if the receiver is out of view if it’s paired in this way.
If the remote still isn’t working, you may need a replacement. Replacement remotes are free from Spectrum when you turn in the non-working one.
Contact Spectrum for a Replacement
If your remote isn’t working, reach out to Spectrum and get a new one. There are two ways to go about this.
First, you’re able to make a trip to a Spectrum store, give them the non-working remote, and get another one – as long as a compatible remote is in stock. If not, they may have to make arrangements to order one for you.
You can also contact Spectrum about having a remote shipped to you. The company says that sometimes expedited shipping is available for a fee if you’d like to get it more quickly than usual.
