Meanwhile, you might have encountered video playing issues strangely out of now where on your PC, Mobile, and streaming media players. This generally happens because of Netflix server glitches or outdated Netflix app.

Therefore, in this article, we will guide you through the types of errors you might encounter along with their fixes.

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Why Won’t Netflix Play?

Usually, Netflix won’t play videos due to a weak internet connection. Your video might stop loading or not play at all. Besides, there can be other common causes. You can find it out below.

Types of Errors When Netflix Won’t Play Video

You are most likely to encounter a black screen without sound while trying to play a video on Netflix. Or, you might see the following error messages.

How to Fix Netflix Not Playing Videos on PC, Mobile, and Web?

Firstly, you’re able to try restarting Netflix on your device. If there are minor glitches or bugs on the app, restarting should solve it. Force quit the app and start it after a few seconds.

If your device is connected to a public network while using Netflix, it might block you from playing videos. So, try using the network with a private connection for a secured network. Besides, follow the fixes for your PC, web browser, and mobile below.

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Check Connection Speed

Since Netflix has internet connection requirements for streaming videos, you must connect your device to a strong network while using it. You can check the connection speed on the Netflix app. If the internet is poor, you can place your router near your device to improve the Wi-Fi signal.

Follow the steps to check the connection speed below.

Disable VPN or Unblocker Apps

Using VPN or Unblocker Apps to stream Netflix might be why videos are not playing. Although you can watch videos with a VPN, it might block or limit content access. So, you can disable VPN or Unblocker apps and try using Netflix. In case you can not figure out if such connections are active, you can contact your Internet Service Provider.

Clear Netflix Cookies and Cache Data

A corrupt cache can lead to several errors, including video playing on Netflix. You will most likely encounter“There is a problem playing video. Please try again.”

So, you’re able to clear Netflix cookies and cache data for improved loading speed. It will remove all the temporary junk files and refresh information. You should be able to play videos after signing in back.

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On iOS

On Android

Clear Netflix App Data

You can clear App Data to refresh the outdated stored information of your device. It will sign out your account and remove downloads. iOS users have a default reset option on the phone Settings. However, Android users can clear storage & cache data.

Sign Out of Netflix on All of Your Devices

If you have tried re-logging your Netflix account on your device, but the issue persists, you cansign out of Netflixon all your devices. Then, you can sign in back to your account. It should solve the problem of Netflix not working when trying to play a video.

Follow the steps given below.

Update Netflix App

You need to update Netflix for a better and latest experience. Updating will fix the bugs and errors causing Netflix to stop responding. You can simply update the app on your mobile from the App Store or Google Store. However, if the app is up to date, you can see theOpenbutton only.

Reinstall Netflix

You can try reinstalling the Netflix app on your devices if signing out of all devices does not work. It will troubleshoot the video playing issues. Also, reinstalling will fix app crashing and freezing. But, you must note that uninstalling the app will remove all your downloaded contents.

Update the Browser

If you face Netflix not playing videos issue on your website, you may update your web browser. New performance improvements on the latest update with fixing the error. You must save your work if you are using the browser in incognito mode.

The steps to update differs with the browser. However, you may find the steps for Google Chrome as reference below.

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Check Netflix status

Sometimes, you might not be the only one to face the issue. Other users can’t play the video if the Netflix server is down. Occasionally, there might be an Internal server outage that is interrupting streaming videos. Therefore, you cancheck the Netflix statusto know whether the server is down or not.

How to Fix Netflix Not Playing on Streaming Media Players?

You can restart Netflix to troubleshoot existing unknown glitches. Close the app completely on your streaming media and open Netflix again. Then, you can try playing the video to see if it works. However, in case it won’t play video, you can follow the given fixes.

Reboot Home Network

If your Netflix becomes unresponsive while trying to play a video on streaming media players, you canreboot your home network. you’re able to unplug and turn off all your devices for up to 30 seconds and then turn them back on. It should improve your Wi-Fi signal too. Try playing a video on Netflix again.

Restart Device

If you can stream other apps except for Netflix on your device, you can restart your device. Restarting will troubleshoot when Netflix gets stuck loading videos. You can find out the steps to restart Roku TV, Amazon Fires TV/Stick, and Apple TV below.

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Contact Netflix Customer Support

If none of the fixes work for you, you can report the problem to Netflix Customer Support. There might be an internal system malfunction that requires professional support. You can either call or start a live chat to contact them. The team will identify the error and provide you with a fix for it.

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