When your Logitech Mouse stops working, the fault could be with hardware components like a damaged circuit board, or a broken wire. Besides this, outdated mouse drivers or firmware may also stop your mouse from working. If you use a wireless Logitech mouse, the issue could be with the USB transceiver or the Bluetooth itself.
So, depending on your Logitech mouse you need to perform several advanced solutions. First, go through some basic solutions to see if it fixes the problem.
Basic Fixes
Make sure that you connect the Logitech Mouse directly to the PC’s USB port and not to a USB hub. If that does not work, try using another USB port. If the mouse cursor still does not respond, check if the mouse works on another PC. If it does, the issue is probably with your computer.
Finally, if you are using a rechargeable wireless mouse, try connecting it to a charger—it is possible that the mouse is just out of charge. If none of the things mentioned above work, you might need to perform some advanced fixes.
Update Mouse Firmware
Logitech provides constant firmware updates to its peripheral devices. These updates add multiple features and may even include an update that fixes bugs and error messages. If the complication you face is due to a glitch or bugs on your mouse,updating your mouseshould fix your Logitech mouse.
Run Hardware and Bluetooth Troubleshooter
The troubleshooting feature in Windows scans problems in a specific component and changes settings to fix any complications with the device. In our case, running the hardware troubleshooter may solve any issues with the mouse.
Wait for the troubleshooter to detect any issues with the computer hardware. If there are any issues with the mouse, the troubleshooter will recommend some settings that might fix the problem with the device.
If you are using aBluetooth Logitech mouse, try running the Bluetooth troubleshooter.
Check the USB Transceiver (For Wireless Logitech Mouse)
If you are using aUSB wireless Logitech mouse, you need to guarantee that the mouse and the transceiver have little to no interference. The mouse will not work if it cannot receive or transmit a signal to the transceiver.
If you are on a PC, try connecting the USB transceiver to the front panel headers instead of the I/O panel.
Clean Mouse Sensor
Most, if not all, Logitech mouse use laser or optical light and a sensor to read the irregularities in the mouse surface. If any obstacle, like hair or dust particle, restricts the light sensor, it may not track the surface efficiently. This might make the mouse cursor unresponsive to physical mouse movement.
Try cleaning the prism under the mouse to see if it fixes your Logitech Mouse. To clean the mouse, you will require Q-tips and Isopropyl alcohol.
Reset Logitech Mouse
All your mouse configurations like the button configurations, DPI, polling rate, etc. will all revert to their default state when youreset the mouse. If the issue in your mouse is due to incorrect mouse settings, resetting it should fix your Logitech mouse.
If Logitech G Hub does not detect the mouse, it could be that your mouse model does not support Logitech G Hub. In that case, you may try using the reset switch to reset your mouse.
Some mouse has a dedicated reset switch that will reset all your internal mouse settings. If it is available, hold the reset button for 15 to 20 seconds to reset the mouse.
If you are using a wired mouse, you first need to connect it to your system. In case of a wireless mouse, turn on the device first before resetting it.
Change USB Power Saving Settings
In Windows, you will find two USB power settings that might stop the USB from functioning. If you are connected to a USB port with these power-saving settings enabled, devices connected to the port may not function if idle for some time. One of these settings is theUSB selective suspend.
USB selective suspend puts a USB port to a low power mode when the connected device is idle. The device connected to it may not respond when in low-power mode. Therefore, it is best that you disable USB selective suspend.
You can find the second power setting that turns off a USB port in Device Manager.
Disable Fast Startup
When Windows has Fast Startup enabled, it stores the current kernel state and the drivers operating in kernel mode into a hibernation file. However, during fast startup, the OS may fail to load drivers that operate in kernel mode. In such cases, a device that requires said driver will not function.
To ensure this is not the case, we recommend youdisable Fast Startup.
Update/Reinstall Mouse Driver
Outdated mouse drivers may run into multiple issues that stop the mouse cursor from responding. Tryupdating the mouse driverto the latest version.
If the driver itself is corrupted, try reinstalling it. Reinstalling a driver, removes all driver files, including the corrupted ones, and replaces them with a fresh version.
