Amazonhas flaggedMicrosoft’s Surface Laptop 7 as a “frequently returned item,” cautioning potential buyers to check customer reviews before purchasing,Windows Centralreports. The label suggests that the device has a higher return rate than similar products, though Amazon does not specify the reasons behind it.
One likely factor is the laptop’s use of the QualcommSnapdragon Xplatform, which relies on Arm-based architecture instead of the traditional x86 processors from Intel and AMD. While Arm chips offer better power efficiency and battery life, they can introduce software compatibility issues.
Many Windows applications are still optimized for x86 processors, meaning they must rely on software emulation to run on Arm. Although Microsoft has improved emulation with Windows on Arm, specific older applications, professional software, and games may still suffer from reduced performance or fail to run altogether. This limitation has been a common criticism of Windows devices powered by Arm chips.
The situation for gaming is also not ideal. Many games refuse to even run on Windows on Arm platforms, and those that do often offer lower performance than competing x86 platforms. Also, it bears mentioning that Snapdragon’s primary selling point was originally centered around far superior battery life over x86 alternatives.
Newer x86 laptops from Intel, like Lunar Lake, have dramatically improved battery life compared to prior-gen models, reducing or eliminating Snapdragon’s battery life advantage while preserving full compatibility with Windows software.
The Surface Laptop 7 has a 4.2-star rating on Amazon from over 360 reviews, but 12% of those reviews are one-star. While some users report a positive experience, complaints about software compatibility, performance inconsistencies, and general usability appear to be recurring issues. These concerns may explain why the device has received the “frequently returned” warning, as buyers who expect a seamless Windows experience may be disappointed.
Microsoft is expected to address some of these concerns by offering Intel-powered versions of the Surface Laptop. Earlier this year, the company introduced theSurface Laptop and Surface Pro for businesscustomers, powered by Intel’sCore Ultra 200V(Lunar Lake) processors. Similar options will likely be made available for consumer models, though no official timeline has been announced. Switching to Intel chips would remove software compatibility challenges while providing solid battery life and performance.
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Potential buyers of the Snapdragon-basedSurface Laptop 7 and Surface Pro 11should carefully evaluate their software needs. Ensuring that essential programs work correctly on Windows on ARM can help avoid frustration and unnecessary returns.
Kunal Khullar is a contributing writer at Tom’s Hardware. He is a long time technology journalist and reviewer specializing in PC components and peripherals, and welcomes any and every question around building a PC.
