Canon printers often stop responding when a failed print job is pending in the queue. Although this particular case is fixable byclearing the print queue, the issue might not always be as simple as that.
You may need to go through the additional steps ofchanging the printer portorassigning a static IPtoo. Let’s see how it’s done.
Clear the Print Queue
Whenever you encounter the “Printer not responding” error, you will also get the option to view all theprint jobs pending in a queue.
Do note that clearing the print queue this way doesn’t always work. So, what’s better is, that you do it from the Command Prompt. Here are the steps.
Check the Connection Status
If clearing the queue andrestarting the spoolerdid not help, there’s probably a connection issue.
I once completely forgot that I hadchanged the Wi-Fi passwordon my router. And was just getting mad thinking why the printer is not responding.
Later, I realized it and had to reconnect the printer to Wi-Fi with the new password. The same might have happened with you.
On top of that, the printer and computer may not be connected to thesame Wi-Fi network. Please check for this and act accordingly.
Run the Printer Troubleshooter
Windows comes with abuilt-in printer troubleshooterthat helps find and fixissues with your printereasily.
I have, several times, fixed the “Printer not responding” problem on my Canon printer using it. So I strongly advise you to give it a go.
Open Settings>Troubleshoot>Other troubleshooters>Printer>Runto do it.
Select the Correct Canon Printer
You may not have noticed it, but there might be multiple profiles of the sameCanon printer installed on your computer.
As you may see, I currently have two profiles of a Canon MG5700 series printer on my computer.
In such cases, if you don’t select the right one while printing, you’ll encounter the “Printer not responding” error. So, it’s better tokeep only one printer profileto prevent the issue.
I recommend youremove the Copy versionof theprinter driverand try printing with the original profile.
It’s even better if you set the original profileas a default printer.
Install the Printer to the Correct Port
Port mismatch is another prime reason your Canon printer stops responding. For instance, you should select theUSB portif you have a wired printer andWSD portforwireless printer.
Similarly, theTCP/IPport if you use theprinter’s IP addressto connect to it. Selecting otherwise will make your printer unresponsive. Follow these steps to fix it.
Change the Printer’s IP
If anything discussed above does not seem to fix the issue, there’s only one culprit that remains—the IP address of your printer.
Printers getdynamic IP addressfrom a router, which often creates communication issues with your computer. So, I strongly suggest you get a static IP.
Consult this detailed guide to learn a static IP to a printer.
