While attempting to watch a video, sudden errors on Disney plus could really ruin our streaming experience. Many Disney Plus users have reported encountering error code 39 with the message “We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, contact Disney+ Support.“
If you have also faced such a problem, it is possible that you are trying to access the content from an unsupported device or you are repetitively trying to access geographically restricted content on Disney plus. But the error is temporary, so you can fix it with general troubleshooting fixes.
In this article, we have compiled simple steps to solve the error.
What Causes Disney Plus Error Code 39?
You will encounter Disney Plus Error Code 39 when the video you wish to play is temporarily inaccessible. This possibly occurs because of the following reasons.
How to Fix Disney Plus Error Code 39?
Since it is a temporary error, you’re able to try restarting the Disney Plus as a general fix. You need to make sure to completely force-stop the app or browser. Then, try rebooting your streaming device to clear the excessive RAM consumption. It will also close the apps/programs running in the background.
Once the device restarts, you may start using Disney Plus again. However, if restarting does not work, you can follow the given fixes.
Check if Disney Plus Supports Your Device
As mentioned, this error occurs when trying to access Disney Plus on an unsupported device. Therefore, you may check if the app is supported on your device. Disney Plus has clearlymentioned the supported deviceson its official website. Moreover, if you streaming it on a web browser, you can also check the supported browser.
If you are using a Disney Plus supported device or browser, you can move on to the next fix. However, if you aren’t, try streaming it from the listed devices/browsers. It should solve the error.
Check Your Network Status
Aweak Wi-Fi signalstreaming device could lead to error code 39 on Disney Plus. Therefore, you can check the network status on your device from the Wi-Fi settings. Also, you can disconnect Wi-Fi from other unused devices with the same network for increased internet speed.
If it is poor, you can improve the signal strength by power cycling your Wi-Fi router. Disconnect the router from the power source for 15-30 seconds. Plug in back and wait till it establishes the network to see if it has improved the network
Check Your Device’s HDMI Cable
You will encounter such error codes on your Disney Plus if the HDMI cable you are using on your streaming device is loose. Moreover, if the cables are defective, they will lose the HDMI connection. Therefore, you need to ensure that theHDMI cable is pluggedin properly and secured at both ends. If you find the cable is faulty, you can try replacing it with a new one to fix the error.
If you have used a capture card on your HDMI cable, you will encounter error code 39 when it is broken. During such instances, Disney Plus detects violations of Digital Rights Management and blocks you from accessing the content. Thus, to avoid such an error, we recommend you to not use the capture card on the HDMI cable.
Try Using a VPN
Some videos on Disney Plus are geographically restricted. So, if such error codes appear on only specific content, the video could be unavailable in your region. However, if you still want to access it, you may try playing the video afterconnecting your device to a VPN. You can change your region using a VPN. Thus, you should be able to play the content.
Clear Disney Plus Cache Data
You will encounter an error code due to many requests on specific video content. Sometimes, simply restarting the app or browser might not end the processes running in the background. Therefore, you’re able to clear cache data to refresh the stored information. The video you have requested should play after clearing the cache.
If you are using Disney Plus on your iPhone, you can reinstall the app, as there is no default option to clear the cache. Although the steps might slightly differ according to the device, it is similar for most devices. For your reference, we have compiled steps for each below.
On Android TV
Reinstall Disney Plus App
Another fix to solve Disney Plus error code 39 is reinstalling the app. you may uninstall the app to wipe out the data and start using it fresh from the beginning. You can try playing your desired content again. It should work.
Contact Disney Plus Support
If you still see an error code 39 on the video, your last resort is to seek help from Disney Plus customer support. you’re able to report to them about the issue. Moreover, you can reach out to them via a call or live chat.
